Workshop Code: SBM21011
Workshop Title: Operations Management
This workshop focuses on systematic operations planning and management. Successful operations management concerns day-to-day operations of the organisation applying quality management principles and processes, including process optimisation and continuous improvement. The workshop covers:
- Understanding of the fundamentals of operational planning, collaboration, organising, staging, monitoring and performance improvement, applying the process approach
- Understanding resource acquisition and resource management fundamentals to support operations and activities
- Selecting appropriate Standards applicable to different aspects or sections of the operations or management functions in the organisation unit
- Structuring, designing, testing and rolling out operations in the organisation unit
- Devising and applying effective and integrated operations-related health and safety management plans
- Planning and selecting suppliers and partners
- Specifying operational performance assessment requirements
- Design and application of quality management systems to manage quality of products and services, processes and organisation unit
- Surveillance/ monitoring of operations and measurement of performance including initiating operational improvement schemes across the organisation unit
- Laws and regulations applying to operations, including the need to maintain valid records and evidence for due diligence
NOTE: Intensive lecture sessions in each unit are followed by tutorial and case studies or project work sessions for deep learning outcomes. A knowledge assessment will be conducted for those participants wishing to obtain a Certificate of Attainment of a given unit of study.